Responses to Consultations

Worcestershire patients tell us how they find and trust NHS information, and what helps or hinders them choosing the right service.

Most respondents felt confident navigating NHS services, many use the NHS App. However, the survey highlights gaps in some services and lower access for people facing health inequalities.

Why read this report?

- Understand how confident people feel about choosing the right NHS service
- See where confusion is most common
- Learn which information sources people trust most and least
- Understand where support is needed to improve access to the NHS App and inclusion

Parent carers share their experiences about how difficult it is to access a Parent Carer Needs Assessment (PCNA). Even when they are able to obtain one, their own needs are often overlooked.

Why read this report?
- Gain insight into real experiences of parent carers
- Understand barriers to accessing a PCNA
- Learn what improvements are needed

This report brings together those voices to highlight what is working, where barriers exist, and what needs to change.

The Adult Front Door (AFD) is the gateway to Adult Social Care services in Worcestershire.

The majority of people we spoke with described a good experience of their contact with the Adult Front Door. People who phoned the AFD were satisfied with how quickly they were able to book a telephone appointment.