Help making a complaint
Check out our top tips and guidance to help you through the process.
Deciding to make a complaint?
Making a complaint can feel daunting and scary, and you might be wondering whether it's worth the time and effort. However, if you have problems with an National Health Service (NHS) or social care service, you need to resolve this to get the care you need.
Knowing how to make a complaint about health and social care services in Worcestershire
Making a complaint can be a daunting task, so knowing who you can complain to and what to do is essential.
We can help you. We provide straightforward advice which will guide you through the process from knowing who to talk to, top tips on what to do and what you can expect from services in response.
South West Advocacy Network (SWAN)
From the 1st of February 2026 SWAN will be providing our new advocacy service in Worcestershire. This service will offer:
- Independent Mental Capacity Advocacy, DoLS & RPR
- Care Act Advocacy
- Independent Mental Health Advocacy
- Continuing Healthcare Advocacy
- NHS and Social Care Complaints
Patient Advice Liaison Service
Patient Advice Liaison Service (PALS) offers confidential advice, support and information on health matters for people in hospital or using NHS community health services. It provides a point of contact for patients, families and carers.
PALS help resolve concerns or problems when you're using the NHS. They can also give you general advice about the NHS complaints procedure.
