Worcestershire County Council Adult Front Door : Published July 2025
The Adult Front Door (AFD) is the gateway to Adult Social Care services in Worcestershire.
The majority of people we spoke with described a good experience of their contact with the Adult Front Door. People who phoned the AFD were satisfied with how quickly they were able to book a telephone appointment.
The majority of people we spoke with described a good experience of their contact with the Adult Front Door. People who phoned the AFD were satisfied with how quickly they were able to book a telephone appointment.
There was praise for Adult Front Door Advisors. Most people were clear about what the next steps were and reassured that action had been taken.
However, we identified some opportunities for learning, based on our observations and understanding of the barriers people faced or concerns raised about their contact with the Adult Front Door.
This resulted in us making 20 recommendations for improvement to the County Council. Read the Report to find out more.
Report - WCC Adult Front Door
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Read Worcestershire County Councils response to our recommendations here:
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PDF version
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Excel version
