How do patients access NHS information?
Worcestershire patients tell us how they find and trust NHS information, and what helps or hinders them choosing the right service.
Most respondents felt confident navigating NHS services, many use the NHS App. However, the survey highlights gaps in some services and lower access for people facing health inequalities.
Why read this report?
- Understand how confident people feel about choosing the right NHS service
- See where confusion is most common
- Learn which information sources people trust most and least
- Understand where support is needed to improve access to the NHS App and inclusion
Most respondents felt confident navigating NHS services, many use the NHS App. However, the survey highlights gaps in some services and lower access for people facing health inequalities.
Why read this report?
- Understand how confident people feel about choosing the right NHS service
- See where confusion is most common
- Learn which information sources people trust most and least
- Understand where support is needed to improve access to the NHS App and inclusion
Based on a survey (1 June - 30 September 2025) with 811 public responses and 69 responses from people with learning disabilities, this report highlights what is working and where communication needs to improve most.
Report How do patients access NHS information?
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Response from NHS Herefordshire and Worcestershire ICB
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