Worcester News Article – 27th June

Last week we held an event with Action Deafness at their base in Worcester to find out more from the deaf community about their experiences of using local health and social care services. In particular we wanted to understand about experiences of communication support, such as having British Sign Language interpreters attending appointments. They gave us a really useful insight and some great suggestions about what has worked well for them and ways in which services can support the deaf community more effectively.

We also gave a presentation to Worcestershire’s School Mental Health Leads Network about our Young People’s Health and Wellbeing Survey. Our findings showed the impact of the Covid-19 pandemic on the lives of young people in Worcestershire, the type of information they would like and their thoughts and experiences in relation to support for emotional wellbeing. We were able to share the action plan we have received from Worcestershire’s health and social care services in response to our report and highlight some of the ways that schools can help to make the changes that young people would like to see.

We have also met with a number of Local Primary Care Networks in recent weeks. Primary Care Networks (or PCNs) are groups of GP practices who work with community, mental health, social care, pharmacy, hospital and voluntary organisations to deliver a range of health and care services to people in their local areas. They are currently planning how their new Enhanced Access services will be delivered, providing access to urgent and routine appointments out of their usual working hours. They wanted to understand more about the feedback we have received from patients and findings from our engagement to help ensure services meet the needs of their local population. They are also running a survey, so everyone across Worcestershire can share their views. This will help to inform the plans for each local area. There is more information on the SW Healthcare website about how to take part in the survey. You can also request a paper copy of the survey from your GP practice.

Please visit our website www.healthwatchworcestershire.co.uk to sign up to our newsletters or tell us about your experiences of local services. You can also contact us on info@healthwatchworcestershire.co.uk or 01386 550264