Information and Signposting
We provide information about and signpost to health services in Worcestershire. Please click organisational titles to go to their website. If you need help understanding the right organisation to support you please Contact us.
Healthwatch Worcestershire wants to hear your experience of publicly funded health services. Tell Us About Services
Find Health Services in Worcestershire
To find information about GP surgeries, Dentists, Opticians, Pharmacies, Accident & Emergency, Urgent Care and other NHS services near you visit the NHS website.
Worcestershire Acute Hospitals NHS Trust
Responsible for services at the Worcestershire Royal Hospital in Worcester, the Alexandra Hospital in Redditch and the Kidderminster Hospital and Treatment Centre.
Herefordshire and Worcestershire Health and Care NHS Trust
Responsible for providing a range of community health, learning disability and mental health services. The Trust also run the five community hospitals and Worcester City Inpatient Unit.
West Midlands Ambulance Service
Mental Health and Emotional Wellbeing
- Now We’re Talking – Herefordshire and Worcestershire Health and Care NHS Trust information about support services available in Worcestershire
- Worcestershire Wellbeing Hub – Information about community support and activities in your area
- Every Mind Matters – NHS advice and practical tips to help you look after your mental health and wellbeing
- 24 Hour Crisis Support Line – Springfield Mind
- Worcestershire Safe Haven – Telephone Support – Springfield Mind
Making a complaint
Healthwatch Worcestershire Health Complaints Guide
Healthwatch Worcestershire Easy Read Health Complaints Guide
Healthwatch Worcestershire Health Complaints Guide – Large Print
Our complaints guides give you the information and contact details that you need to make a complaint about publicly funded health services in Worcestershire.
Healthwatch England, the national support body for local Healthwatch, have worked with Citizens Advice to produce information that helps people to complain. You can find “do’s and don’ts”, checklists and template letters and other useful information.
Advocacy
- NHS Complaints Advocacy – a free and independent service that can support you with a complaint about NHS care and treatment that has taken place in the last 12 months.
- Independent Mental Health Advocacy – independent advocacy support to people detained under the Mental Health Act or subject to conditions under the Act
- Independent Mental Capacity Advocate – support for people who lack capacity to make decisions and do not have family or friends who can help them
The Care Quality Commission (CQC) is the independent regulator of health and social care in England. They monitor, regulate and inspect health and social care services to make sure they meet the quality and safety needs of people.
Duty of Candour is a legal duty to be open and honest with patients or their families when something has gone wrong which appeared to have caused or could lead to significant harm in the future. It applies to all health organisations which are registered with the Care Quality Commission in England.
Planning, Buying and Monitoring Health Services
Herefordshire and Worcestershire have formed an Integrated Care System (ICS) – For more information about what this means – watch this short film
Herefordshire and Worcestershire Integrated Care System (ICS) are responsible for planning and buying a wide range of healthcare services, including most hospital, GP, community and mental health services and ensuring the quality of these services.
Herefordshire and Worcestershire Integrated Care System (ICS)
NHS England sets the priorities and direction of the NHS and encourages the national debate to improve health and care.
