Worcester News Article – 15th June

Since my last column the Care Quality Commission have published their latest inspection report of our Acute Hospitals Trust which runs the Alex at Redditch, Kidderminster, and Worcester Royal Hospitals. The inspection took place in February and March. It is a serious concern for Healthwatch that, although services at the Trust are still rated as good for ‘caring” which reflects well on the efforts of both the medical and non -medical staff at the hospitals, overall the Trust continues to be assessed as ‘Inadequate’ and therefore remains in special measures.

Healthwatch, in response to patients concerns, was instrumental in prompting the Care Quality Commission to undertake its first inspection of the Trust in 2015 and quite frankly it is disappointing to see some of the basics such as hand sanitisation between patients are still a problem. In my opinion the turnaround to improvement is taking far too long.

It is now accepted that it cannot be achieved by the Trust alone and requires the support of Worcestershire’s wider health and care system, which is why I was pleased that at the same time as the Inspection report was published, the government confirmed £8million payment of the promised £30million to fund improvements in bed capacity at the Worcester Royal Hospital.

All of that said we should not lose sight of the examples of excellent practice the Care Quality Commission found during its inspection, such as the Meadows Birthing Suite, the improved rating for how well services are led from ‘Inadequate’ to ‘Requires Improvement’ which has been achieved by the new senior leadership team and the overwhelming satisfaction of patients with the care they receive at the Trusts hospitals. If you want to know more about the inspection the report can be viewed at: https://www.cqc.org.uk/location/RWP50

For our part we will continue to do our best to ensure in working towards improving the hospital services the Trust and its partners consider the views and experiences of patients, their carers and the public.

If you have an experience of care provided to you or a family member by the Hospitals which you think could be used to improve services, please share it with us in confidence, by emailing us at: info@healthwatchworcestershire.co.uk or contact us on 01386 550264.