Worcester News Article – 13th December

Over the last two weeks we have been carrying out visits to the Accident and Emergency departments at the Worcestershire Royal and Alexandra Hospitals, to talk to patients. We want to understand about any information or advice they have had that has influenced their decision to attend A&E, such as NHS 111 telephone and online services, knowledge of Minor Injury Units and ability to access GP and out of hours services. We would like to know how helpful this has been and if there is anything that would be useful, especially in terms of information and awareness for the public. In addition to the visits, anyone who has attended either of the Worcestershire A&E departments (but not taken by ambulance) in either November or December can complete the survey online via our website.

We have also visited some of the local community groups we regularly attend around the county to speak with people about their experiences of local health and social care services. We have been to Maggs Day Centre in Worcester, who provide support for people experiencing homelessness, a coffee morning at the Ecumenical Centre in Redditch and the Asian Women’s Group run by the Sandycroft Centre in Redditch.

We have been promoting our Young People’s Health and Emotional Wellbeing Survey. We want to hear teenagers’ views on the impact of the Covid-19 pandemic on their health, emotional wellbeing, learning and socialising and thoughts about having a Covid-19 vaccination. We also want to know where they look for information, the best ways of sharing information with them and what they think about accessing information and support online. The survey can be completed online via our website or we can send out paper copies, pre-paid reply envelopes and / or posters to groups or individuals.

In addition to our own surveys, we also share other local opportunities to give feedback about health and social care services on our website. Such as a survey currently being run by Worcestershire County Council about pharmacy services, to help inform their Pharmaceutical Needs Assessment.

For more information about our work, to complete our surveys, share your feedback about local services and find out about more chances to have your say, please visit our website – www.healthwatchworcestershire.co.uk or contact us info@healthwatchworcestershire.co.uk or 01386 550264.