Worcester News Article – 11th February

On 31st January we spent the morning at the University of Worcester, running a workshop for the third year Occupational Therapy and Physiotherapy students. We were discussing the role and work of Healthwatch Worcestershire and the importance of seeking patient feedback and involving patients in service development. Students looked in groups at the feedback we received from people with Autism Spectrum Conditions and their carers last year. They came up with lots of great ideas for changes that local health services could introduce to improve their services for people with Autism and things they will need to consider when working with patients with Autism in the future. We also looked at the NHS Long Term Plan and gathered feedback from the students about plans to increase the use of technology in the delivery of health care and tackle issues such as alcohol, smoking and obesity.
Last Monday evening we attended Jigsaw – Worcestershire Mental Health Relative and Carer Support Group, to update them on our work gathering patient and carer experience of the Mental Health Home Treatment Service.
From April to November last year HWW engaged with former patients and some carers who had experienced the newly designed service. We were keen to understand their experience of it in relation to crisis and care planning, the information and support they received and how they would like to see the service develop.
We had very positive feedback from most participants in the project and indications are that the Home Treatment Service are making a real difference to service users and their carers. It was useful to meet carers at Jigsaw and hear from somehow their current experience of the Service echoes our findings.
Our report will be available on our website once published in late March.
If you would like to know more our work or have an experience of health or social care to share with us in confidence, please contact us on 01386 550 264 or info@healthwatchworcestershire.co.uk