Worcester News Article – 5th February

Whilst the work of Healthwatch is concerned with publicly funded health and social care services paid for by the NHS or County Council I recognise the important part that the voluntary sector play in helping those in communities with health and care needs. So, it was with great interest that I attended the Annual AGM and Supporters Meeting of Sight Concern Worcestershire in Worcester last week. The meeting was well attended, and we heard of the challenges of overcoming sight loss, were updated on the latest technology and of other activities to improve health and well being of those with a visual impairment.

Healthwatch’s work to ensure that health and social care services in Worcestershire properly implement the Government’s Accessible Information Standards, which are all about making sure that people with a disability or sensory loss are given information in a way they can understand it, supports the valued work of Sight Concern and other charities.

On Wednesday we were invited to attend a public meeting of Healthwatch England to speak about the report we published last year of patients experiences of being cared for on a trolley in the Accident & Emergency Department at the Worcestershire Royal Hospital. Whilst no-one wants to see patients being cared for on trolleys, the report made 38 recommendations with the aim of improving patient experience in the corridor. The Hospital Trust drew up an action plan and we will be going back to the Accident & Emergency Department to ask patients if their experiences have improved.

Our next Board meeting is on the morning of Friday 9 February in the Civic Centre at Pershore. I always encourage the public’s participation in our meetings so if you have a health and social care issue you want to talk about please come along.

If you require any further information on our work or have an experience of health or social care to share with us in confidence, please contact us on 01386 550 264 or info@healthwatchworcestershire.co.uk . All our published reports are available on our website www.healthwatchworcestershire.co.uk , and there you will find details of the Board Meeting.