Worcester News Article – 16th October 2017

At the beginning of October Healthwatch Worcestershire was asked to speak to the Midlands Regional Association for the Deaf (MRAD) in Sandwell about the work we have carried out regarding access to health and social care services for the deaf community in Worcestershire.

MRAD is a networking forum for professionals who work with deaf people to share information and good practice and to discuss current issues.

In 2016 NHS England introduced the Accessible Information Standard which means that every patient should be asked what their preferred methods of communication are i.e. large print letters etc. This should be noted by the health and/or social care provider and follow the patient. In Worcestershire HWW has been instrumental in bringing the Acute Trust, Health and Care Trust, County Council and the three CCGs together to make sure there is a co-ordinated approach to implementation. There is still a long way to go but at least we are working together.

If you have a need for slightly different communication you can tell your GP or hospital when you turn up for your next appointment and make sure they record your requirements. Quote the Accessible Information Standard to them when you do this. We can all help make sure this Standard is implemented in Worcestershire.

Following a review of Urgent and Emergency Care , NHS England has published New Ambulance standards .For further information https://www.england.nhs.uk/wp-content/uploads/2017/07/new – ambulance – standards-easy-read.pdf

Healthwatch Worcestershire will be holding its next Public Board Meeting on Friday 3rd November 2017 at 10am.It will be held at The Conservatory , Wychavon Civic Centre , Queen Elizabeth Drive, Pershore, Worcestershire, WR10 1PT. We are delighted to welcome Emelda Redmond, the National Director of Healthwatch England , who will be outlining the future Strategy of Healthwatch England .

We will also be having an update on the current position on Stroke Services in Worcestershire from representatives from the County Stroke Strategy Forum.

If you require any further information on our work please contact us on 01386 550264 or info@healthwatchworcestershire.co.uk. All our published reports are available on our website www.healthwatchworcestershire.co.uk.