Information and Advice

We provide advice, information and signposting about accessing health services. Please click organisational titles to go to their website. If you need help understanding the right organisation to support you please Contact us.

Healthwatch Worcestershire wants to hear your experience of publically funded health services. Tell Us About Services

Find Health Services in Worcestershire

NHS Choices provides you with a range of links and support to help you find the right health service. This includes local GP surgeries, Dentists, Opticians and Pharmacies. You can also leave a review about these services.

 

Worcestershire Acute Hospitals NHS Trust

Responsible for services at the Worcestershire Royal Hospital in Worcester, the Alexandra Hospital in Redditch and the Kidderminster Hospital and Treatment Centre.

Worcestershire Health and Care NHS Trust

Responsible for providing a range of community health, learning disability and mental health services. The Trust also run the five community hospitals and Timberdine Community Unit.

Making a complaint

Healthwatch Worcestershire Complaints Guide

Healthwatch Worcestershire Easy Read Complaints Guide

Our complaints guides give you the information and contact details that you need to make a complaint about publicly funded health services in Worcestershire.

Healthwatch England,the national support body for local Healthwatch, have worked with Citizens Advice to produce information that helps people to complain. You can find “do’s and don’ts”, checklists and template letters and other useful information.

Onside Advocacy

  • NHS Complaints Advocacy – a free and independent service that can support you with a complaint about NHS care and treatment that has taken place in the last 12 months.
  • Independent Mental Health Advocacy – independent advocacy support to people detained under the Mental Health Act or subject to conditions under the Act
  • Independent Mental Capacity Advocate – support for people who lack capacity to make decisions and do not have family or friends who can help them

The Care Quality Commission  (CQC) is the independent regulator of health and social care in England. They monitor, regulate and inspect health and social care services to make sure they meet the quality and safety needs of people.

Duty of Candour is a legal duty to be open and honest with patients or their families when something has gone wrong which appeared to have caused or could lead to significant harm in the future. It applies to all health organisations which are registered with the Care Quality Commission in England.

Planning, Buying and Monitoring Health Services

Clinical Commissioning Groups (CCGs) are responsible for planning and buying a wide range of healthcare services, including most hospital, GP, community and mental health services and ensuring the quality of these services.  There are three CCGs in Worcestershire:

South Worcestershire Clinical Commissioning Group

Redditch and Bromsgrove Clinical Commissioning Group

Wyre Forest Clinical Commissioning Group

 

NHS England sets the priorities and direction of the NHS and encourages the national debate to improve health and care.